Frequently Asked Questions
Everything you need to know about Buildmat products, shipping, and services.
What is the standard shipping timeframe for kitchen sinks and basins?
Most orders are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location, though bulky items may require additional transit time.
Does Buildmat offer a warranty on its tapware and hardware?
Yes, all Buildmat products come with a comprehensive manufacturer's warranty. Our tapware typically features a 15-year cartridge warranty and a 5-year finish warranty for your peace of mind.
Can I return an item if it doesn't fit my renovation space?
We offer a 30-day return policy for unused items in their original packaging. Please ensure you measure your space carefully before purchasing, as return shipping costs are the responsibility of the customer.
What materials are used in Buildmat's stainless steel sinks?
Our sinks are crafted from high-quality, commercial-grade 304-grade stainless steel, featuring a minimum thickness of 1.2mm (18 gauge) for superior durability and dent resistance.
Do you provide international shipping for home improvement products?
Currently, Buildmat specializes in domestic shipping. Please contact our support team for specific inquiries regarding large-scale international commercial projects.
What payment methods are accepted at checkout?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible interest-free payment options like Afterpay and ZipPay.